(800) 854-7256 Main | (855) 289-9657 Case Pickup

Customer Support

Customer Support

We provide excellent service to you so that you can focus on patient care.

Glidewell Customer Service

Customer Service

800-854-7256 USA
888-278-0414 Canada
855-289-9657 Case Pickup
800-411-9722 USA Fax

Accounting

800-599-0121
800-951-0213 USA Fax

General

4141 MacArthur Blvd.
Newport Beach, CA 92660
mail@glidewelldental.com

Glidewell Direct

800-303-3975
888-579-8233 Fax
mail@glidewelldental.com

Outsource Milling Center

844-597-5666
gdl.millcentersupport@glidewelldental.com

Glidewell International Technology Center

866-791-9539
949-724-1740 Fax
training@glidewellcecenter.com

Social Media Resources

Technical Support

Susan Chapman

Call Center Supervisor: Susan Chapman

General Manager: Keevin Shigenaka, CDT

800-716-6563

877-442-0477

gdl.allceramicsupport@glidewelldental.com

Brandon Fetters

Call Center Manager: Brandon Fetters

General Manager: Joe Hattouni, CDT

800-716-3768

949-440-4560

gdl.FixedSupport@glidewelldental.com

Odri Seryadegar

Call Center Manager: Odri Seryadegar

General Manager: Paul Del Crognale, CDT

800-887-3558

866-497-3701

gdl.CompositesZirc@glidewelldental.com

Amber Alvarado

Call Center Manager: Amber Alvarado

General Manager: Sae Kim

800-777-0695

800-471-9761

gdl.BiotempSupport@glidewelldental.com

Heather Yoakum

Call Center Manager: Heather Yoakum

General Manager: Darius Raudys

800-839-9755

949-440-5274

gdl.ImplantSupport@glidewelldental.com

Tammie De Leon

Call Center Manager: Tammie De Leon

General Manager: David Morales, CDT

800-716-5321

866-549-1735

gdl.RemovableSupport@glidewelldental.com

Charles Vo

Call Center Supervisor: Charles Vo

General Manager: David Morales, CDT

800-407-3326

949-862-7897

gdl.ThermoformSupport@glidewelldental.com

EMAIL NOTIFICATIONS

Elect to receive a daily case summary and/or receive monthly account statements via email.

Sign Up, Learn and Save

Be the first to find out about our exclusive specials and offers as well as our continuing education courses and clinical videos.

Register For My Account

Take care of all your shipping needs, view invoices and make payments, inquire about cases, and more – anytime from anywhere on the My Account website. Designed to be your account hub, you will find everything you need to ensure that your cases are kept on schedule throughout the entire fabrication process in the lab.

Learn More

My account on a laptop computer

Frequently Asked Questions

We offer shipping supplies for free, including:

  • FedEx Airbills
  • USPS Priority Mail Pre-Paid Shipping Labels
  • Bags
  • Case Boxes
  • Rx Forms

Fill out the Shipping Supplies Form to receive shipping supplies overnight. If you prefer, call us at 855-289-9657.

Overnight your case to Glidewell using FedEx and pay just $7 each way ($14 round-trip per box; contiguous U.S. only). Rush service is available for most products, but must be prescheduled; call 855-289-9657 before the case is shipped.

 

Additional Shipping Options

USPS Priority Mail

Inbound: No charge with our prepaid USPS Priority Mail shipping label. Prepaid USPS Priority Mail inbound shipping labels can be ordered by calling Customer Service at 855-289-9657. Shipments typically arrive at the lab in 2–3 business days. We recommend placing your sealed case box in a Priority Mail bag (available from your post office). Then, affix our prepaid USPS Priority Mail shipping label to the outside.

Outbound: $6
Shipments will arrive at your office in 2–3 business days. Each shipment has a bar code with a tracking number to track the package en route to your office.

UPS

Inbound: UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.

Outbound:
UPS Blue: $7
Shipments will arrive on the second business day to most areas.
UPS Red: $25
Overnight delivery to most areas.

USPS Priority Mail

Shipments are typically delivered in 2–3 business days. (Please see Additional Shipping Options for details about USPS Priority Mail inbound/outbound shipping.)
Inbound: No charge with our prepaid USPS Priority Mail shipping label.
Outbound: $10

FedEx

Overnight delivery for most areas.
Inbound/outbound:
Alaska: $45.00
Hawaii: $25.00
Puerto Rico: $55.00

DHL (Puerto Rico only)

Overnight delivery for most areas.
Inbound/outbound: $65.00

UPS

Inbound: UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Outbound:
UPS Blue: $20
Shipments will arrive on the second business day to most areas.
UPS Red: $35
Overnight delivery to most areas.

Start saving money today when you send two or more cases in a single case box

Save money when you send two or more cases in a single case box. Simply pack more than one case into your case box; your account will be charged just $7 per box each way when you use FedEx. Bundle today and see your savings start stacking up tomorrow!

To send a case:

Completely fill out prescription. Please check all required boxes to ensure your Rx specifications are met. Then, carefully package your case, including your prescription, with tape box securely shut. We ask that you follow these steps when packing your case:

  1. Place foam on bottom of box
  2. Separate models, and secure impressions and bites
  3. Arrange contents in a plastic bag for proper infection control
  4. Place foam on top of contents
  5. Add prescription
  6. Tape box securely shut

When bundling cases, separate the cases in plastic bags and staple prescription to the outside of each bag for accurate identification.

Once box is securely taped shut, attach a Glidewell preprinted FedEx shipping label to top. Please note that you must use a preprinted Glidewell shipping label to avoid being billed by FedEx at a much higher cost. To request additional preprinted labels or shipping supplies, please contact Customer Service.

If you are sending a prescheduled rush case, write RUSH on the outside of the box/package, as well as on the prescription.

Call 855-289-9657 or use “My Account” to schedule an in-office case pickup. We will receive your package on the next business day. Please note that overnight delivery may not be available in certain rural areas.

You can track your case with FedEx or call us at 855-289-9657.

Call 855-289-9657 or use “My Account” to view invoices and make payments, take care of all your shipping needs, inquire about cases, and more!

View our Policies and Warranty or contact customer service at 855-289-9657.

“We strive to drive down restorative costs and expand patient access to affordable dentistry.”

— Jim Glidewell, CDT, President/CEO

Top