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Policies and Warranties

Policies and Warranties

Contact Customer Support for technical assistance and service questions.

LIMITED WARRANTY/LIMITATION OF LIABILITY. Glidewell Laboratories (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows: (1) screw-retained implant abutments up to 20 years (including replacement of a device that was made by the lab that was attached to said abutments and including an Inclusive® Tapered titanium dental implant or Hahn® Tapered titanium implant upon request at no extra charge); (2) porcelain to metal, all ceramic (including screw-retained zirconia bridges), all metal, single-unit inlay, onlay and crown composite resin final prosthetics and milled implant bars, up to seven years; (3) composite resin bridges (excluding Maryland and inlay/onlay bridges) up to five years; (4) Transition Crowns and Bridges® up to two years; (5) dentures and partials including screw-retained dentures but excluding immediate dentures and partials up to one year if the failure is due to defects in materials or workmanship; (6) thermoformed appliances and splints if the failure is due to defects in materials or workmanship, provisionals, composite resin Maryland and inlay/onlay bridges, up to six months; (7) Smile Transitions™ cosmetic appliances, immediate dentures and partials, flippers, retainers, surgical stents and radiographic guides, and all other dental devices up to 30 days if the failure is due to defects in materials or workmanship. This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of California. The lab does not guarantee the performance of independent carriers.

(Revised Form 09-Sep-2014)

A business associate agreement is not required by the Privacy Rule for dental laboratory services that are customarily provided by our lab pursuant to your prescriptions. The U.S. Department of Health and Human Services drafted the Privacy Rule so that it would not interfere with the sharing of information among health care providers for the treatment of patients.1 The Privacy Rule classifies dentists and the dental laboratories that fulfill dentists’ work orders for prosthetics as health care providers.2 Disclosures between you and the dental laboratory for the treatment activities that the lab provides are explicitly excepted from the business associate requirements of the Privacy Rule.3

You will be interested to know that, according to the ADA News, “the Office of Civil Rights, the Health and Human Services agency charged with HIPAA Privacy Rule enforcement provisions, said OCR agrees… that dental laboratories are health care providers, so no Business Associate Agreement is required to share protected health information for treatment purposes.” The lab does not receive patients’ telephone numbers, addresses, birth dates, social security numbers, medical records or data directly identifying individuals’ relatives, employers or household members (“Protected Health Information”). Names that clients provide are only used by the lab to help clients identify their cases and you can use an in-office coding system to identify cases if you wish.

The ADA HIPAA Privacy and Security Kit, for example, instructs readers to exclude labs and other health care providers involved in treating patients from their list of business associates. Additionally, you can call the ADA’s HIPAA Hotline at 312-440-2899, ext. 3, for a recorded message explaining that dental laboratories are not business associates and what transactions are covered. Although a business associate agreement is not required between you and the lab, we remain committed to safeguarding the confidentiality of our clients, and you can rest assured that no privileged doctor-patient confidential information will ever be disclosed without your authorization.

We appreciate the opportunity to participate in the treatment of your patients. Thank you for using our lab’s dental laboratory services.
1 See 67 Federal Register 53252
2 See 65 Federal Register 82568
3 See Privacy Rule 164.502 (e)(1)

Thank you for visiting our website and reviewing our privacy policy. We do not collect any personal information when you visit our website unless you choose to provide that information. We do not request or collect any identifying personal information from dental patients on this website.

During your visit here, if information is downloaded or if the website is simply browsed, we collect certain non-personal information by automatic operation through our site’s web servers such as the internet protocol (IP) address of the computer you are using and the date and time you access our website. This information does not identify you. We use this information to help us improve the performance of the website and the value of informational materials that we provide. Unless required for law enforcement or otherwise required by law, we do not disclose, give, sell or transfer any information about visitors to our website to others. We may employ software programs for security purposes to identify unauthorized attempts to upload or change information or cause damage to our website.

If you have any questions about your account or our website and privacy policy, please contact our Customer Service Department. Your use of our website constitutes your acknowledgement of and agreement with this privacy policy. We reserve the right to modify, alter or update this privacy policy without notice at any time.

As of January 1, 2012, the California Transparency in Supply Chains Act of 2010 (SB 657) is effective in the State of California. As a result, many companies manufacturing or selling products in California are required to disclose their efforts (if any) to address the issues of human trafficking and slavery, thereby allowing consumers to make better, more informed choices regarding the products they buy and the companies they choose to support.

James R. Glidewell, Dental Ceramics, Inc. and its subsidiaries (“Glidewell Laboratories”) endeavor to achieve and maintain the highest possible standards of corporate integrity and ethical behavior. Glidewell Laboratories takes the issues of slavery and human trafficking very seriously and will continue doing its part by responsibly managing its supply chains in an effort to eradicate human trafficking and slavery. Glidewell Laboratories makes the following disclosures required by Section 1714.43(c) of the California Civil Code:

Verification – Glidewell Laboratories expects that its suppliers will conduct their businesses not only in a lawful manner but also in compliance with high standards of integrity and ethics. In order to establish guidelines for such standards, Glidewell Laboratories has established a Supplier Code of Conduct which is distributed to Glidewell Laboratories suppliers. The Supplier Code of Conduct requires supplier compliance with important legal and ethical requirements. Specifically, the Supplier Code of Conduct states that suppliers must not support, promote or engage in the practice of slavery or human trafficking.

Glidewell Laboratories suppliers are further expected to take reasonable and necessary steps to help ensure that their subcontractors and sub-suppliers conduct business in compliance with the Supplier Code of Conduct. Suppliers are expected to promptly take corrective action to address any deficiencies identified with respect to compliance with Glidewell Laboratories’ Supplier Code of Conduct.

In the Supplier Code of Conduct, Slavery, Human Trafficking and Child Labor are specifically called out as activities for which Glidewell Laboratories has a zero tolerance policy. If a supplier is found to be in violation of the Supplier Code of Conduct, Glidewell Laboratories will take prompt, remedial measures to address the violation. Glidewell Laboratories reserves the right to terminate its relationship with any supplier for failure to comply with this Supplier Code of Conduct.

Audits – Glidewell Laboratories does not currently have a specific policy or process requiring specific or routine audits to evaluate compliance with company standards for trafficking and slavery in supply chains. To the extent Glidewell Laboratories suspects or receives notice that a supplier is involved in prohibited activities, Glidewell Laboratories will conduct an inquiry, or third party audit if warranted, and take appropriate action as required by law.

Certifications – Glidewell Laboratories requires its suppliers to certify the acceptance of the “Glidewell Laboratories Supplier Code of Conduct” by the act of supplying any goods or services to Glidewell Laboratories and certifying that the materials incorporated into the supplier’s products comply with the laws of the country or countries in which they are doing business.

Accountability – Glidewell Laboratories has established an Employee Code of Business Conduct, which applies to all Glidewell Laboratories personnel (collectively, “Employees”). Glidewell Laboratories expects its business partners and contractors to share the general principles stated in the Code of Business Conduct. These general principles require Glidewell Laboratories Employees to comply with all applicable laws and regulations, including but not limited to those relating to human trafficking and slavery. The Code of Business Conduct explains that if an Employee needs guidance on a legal or ethical question or has witnessed or has knowledge of an illegal or unethical activity, he or she should consult with or report the matter to their manager, supervisor or Human Resources, depending on the specific circumstances. All reports of alleged violations will be investigated by Glidewell Laboratories. Deliberate ignorance of the law is not tolerated and may lead to disciplinary action.

Training – All employees are required to read and acknowledge the Code of Business Conduct. The Code of Business Conduct requires Glidewell Laboratories Employees to comply with all applicable laws and regulations, including but not limited to those relating to human trafficking and slavery. Employees that have direct responsibility for supplier management are also trained to the Glidewell Laboratories Code of Conduct. The Supplier Code of Conduct, informs suppliers that Glidewell Laboratories will take prompt, remedial measures to address the violation.
For more information on Glidewell Laboratories’s California Transparency in Supply Chain Program, contact: Gary.Pritchard@Glidewelldental.com

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“We strive to drive down restorative costs and expand patient access to affordable dentistry.”

— Jim Glidewell, CDT, President/CEO

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