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Sending Digital Files

Sending Digital Files

Join the world of digital dentistry to expand the services your lab can offer.

Easy Process

Step One. Send a Digital File

Glidewell Laboratories is expertly qualified to assist labs and offers outsourcing services to enable access to the advantages of digital dental technology. Glidewell employs computer-aided technology in nearly every step of production, ensuring that delivered restorations and prostheses are consistently well-fitting and fabricated from the most modern materials. For fixed, implant and removable prostheses, Glidewell Laboratories accepts outsourcing cases in the form of scan files, design files and traditional stone models.

Laboratories looking for a convenient gateway into digital dentistry need look no further than CloudPoint™, a complete system designed by Glidewell Laboratories that includes a scanner, design software and web-based portal for case management. Digital files generated via other manufacturers’ scan or design systems can be submitted directly to Glidewell Laboratories through our “My Account” interface or via email.

CloudPoint is the portal through which today’s dental laboratories can join the monolithic restoration marketplace. This highly flexible system represents the simplest, most affordable means of accessing digital manufacturing, with user-friendly interfaces and simplified workflows applicable to real-world laboratory settings. Harness the full suite of tools and services for a complete, end-to-end operation, or pair CloudPoint components with third-party devices to enhance existing capabilities. Either approach will serve to eliminate traditional barriers associated with CAD/CAM dentistry, enabling labs to instantly add cutting-edge products to their catalog listings.

CloudPoint has the power to dramatically change your service offerings overnight. With simple installation of the low-cost CloudPoint scanning unit, your lab is connected to a proven, cloud-based backbone and granted all of the tools necessary to thrive in the monolithic revolution. Grow your business by offering your hard-earned customers the newest restorative solutions at a competitive price.

CloudPoint is the culmination of more than 12 million cases scanned and processed at Glidewell Laboratories. The experiences garnered from those countless man-hours have been succinctly infused into the very core of CloudPoint, bringing forward a suite of technologies that is truly proven and prepared for real-world laboratory scenarios. This advanced workflow places a resounding answer into the hands of technicians and lab managers, solving prior inabilities to deliver the latest restorative materials to patients around the globe.

For more information, visit cloudpoint.com.

Labs of all sizes can gain access to computer-aided fabrication with the help of digitizing equipment like the 3Shape D-series lab scanners. Once your stone model has been scanned, you can send the digital model via email to Glidewell Laboratories or by uploading it to the “My Account” interface.

If you’d like to outsource but wish to retain control of your restorative designs, you can design your crowns, copings, bridge frameworks or implant abutments with your software and send the completed file to our lab. Upon arrival, we mill and sinter your restorations using CAM technology and return them to your lab in four working days or less. For labs eager to give restorations their personal signature, another option is for us to mill your restorations and send the case back to you for coloring, sintering, staining and glazing.


Labs who adopt digital scanners into their practices are positioned to receive enhanced benefits from Glidewell Laboratories. Adding to the inherent advantages of instantaneous case data transmission, labs will receive a $20 per-unit savings on BruxZir® Full-Strength Solid Zirconia, BruxZir Anterior, Obsidian® ceramic and IPS e.max® cases, and a $40 per-unit savings on Inclusive® Custom Abutment and screw-retained implant crown cases. What’s more, without the delay of inbound case shipping and with the prioritized all-digital workflow, labs can expect their restorations to be fabricated and returned to their offices in a significantly reduced time period.

IPS e.max is a registered trademark of Ivoclar Vivadent.

Step Two. Digital Case Design

Once your scan data has been transferred to the digital network at Glidewell Laboratories, a specialized team of dental technicians performs a small clinical evaluation to verify that each case is ready for production. Approved cases are then distributed to the appropriate technical department based on the material and restoration type requested by the laboratory.

At Glidewell Laboratories, nearly 100 percent of case design is handled with dental design software. These purpose-built programs enable our experienced dental technicians to shape every aspect of a restoration. Our decades of traditional lab experience educate every click, ensuring precise fit, function and esthetics. This all-digital design process guarantees a higher accuracy in the final restoration because the errors inherent to traditional impressions and the pouring of stone models are completely removed. In fact, most of our modern production workflows can be completed entirely without a physical model ever being produced. Laboratories who wish to verify their restorations on a model can still request one from Glidewell Laboratories.

Step Three. Digital Production

After the digital restoration design has been completed, the design file is transferred to the appropriate production team based on the type of material and restoration requested. Below are brief outlines of the various processes and technologies employed across a variety of our outsource services.

Regardless of whether a laboratory sends a case digitally or with traditional impressions or stone model, all restorations fabricated at Glidewell Laboratories are made with the same cutting-edge technologies and techniques. It is our mission to bring the benefits gained from these technologies to laboratories, clinicians and patients across the world.

Monolithic restorations are milled from solid blanks of ceramic material using 4- and 5-axis milling machines. These ceramic restorations then undergo firing processes to establish their long-lasting durability and natural-looking appearance. Final restoration characterization, if requested by the lab, is completed by hand to establish desired esthetics.

The design files associated with PFM and full-cast cases are forwarded to 3-D printers, which extrude wax or plastic material to construct restorations layer by layer. These printed restorations are then submerged in investment material to make a reverse mold of the approved restoration design, into which the desired material can be pressed. Similar to monolithic cases, the final shading and characterization for PFM restorations, if requested by the lab, is completed by hand.

Components necessary for implant cases are manufactured in-house utilizing a separate series of milling machines, which are the same as those used to produce components for luxury-brand Swiss watches. Our ISO-certified implant manufacturing facility enables us to deliver implant restorations of the highest quality at an affordable price.

The scan data for removable, partial and preventive appliances is utilized to create a digital model of the patient. This digital model is then 3-D–printed, creating a physical model on which traditional lab techniques can be used to create the requested device.

Step Four. Track a Case

Fill out the form below to register for daily case summaries. You’ll receive notifications when the status of you case changes, such as when we finalize your case or send it out for delivery.

We’ll Take It from Here

Glidewell Laboratories has made a companywide effort to incorporate digital technologies into nearly all workflows employed throughout the laboratory. The production of all-ceramic, PFM and implant restorations, as well as removable prostheses, have gained widespread enhancements with the integration of CAD/CAM equipment. Starting with technician-informed software that enables near-immediate restoration proposals, cases are then transferred to mills and 3-D printers for fabrication. These computer-controlled processes generate restorations and appliances that exhibit superb esthetics, fit and function.

Laboratories that choose to outsource cases through Glidewell Laboratories will be able to expand their service offerings and join the world of digital dentistry, all without incurring any of the expenses of incorporating the technology or changing internal workflows. Your customers will appreciate that they can prescribe the best monolithic materials and latest implant technologies straight from their trusted laboratory.

Subscribing Has Its Perks!

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“We strive to drive down restorative costs and expand patient access to affordable dentistry.”

— Jim Glidewell, CDT, President/CEO