(800) 854-7256 Main  |  (855) 289-9657 Case Pickup  |  My Account NEW

Shipping a case to us is easy and affordable.

Easy Process

Step One. Fill Out Prescription

Download the OutSource Milling Center Rx. Completely fill out the prescription form, checking all required boxes to ensure your specifications are met.

Step Two. Pack Your Case

Packaging Your Single and Multiple Cases

  1. Carefully package your case, including your prescription, and tape box securely shut. We ask that you follow these steps when packing your case:
    • Place foam on bottom of box.
    • Separate models, and secure impressions and bites.
    • Arrange contents in a plastic bag for proper infection control.
    • Place foam on top of contents.
    • Add prescription.
    • Tape box securely shut.
    • To save money on shipping, send multiple cases in one box.
    • Separate the cases in plastic bags, and staple its prescription to the outside of each bag for accurate identification.
  2. Once the box is securely taped shut, attach a preprinted shipping label to top. Please note that you must use a preprinted Glidewell shipping label to avoid being billed by FedEx at a much higher cost. To request additional preprinted labels or shipping supplies, see Step 3.
  3. If you are sending a prescheduled rush case, write “RUSH” on the outside of the box/package as well as on the prescription. To preschedule a rush case please contact Customer Support at 855-289-9657.

Bundle and Save Money

To start saving money today, simply utilize our Inbound Bundling program by including two or more cases in one box. We will charge your account a flat rate of $7 per box each way. For every other case included in the same box, the inbound shipping charge is waived. The savings add up quickly!

How to Pack a Case

Step Three. Ship Your Case

Schedule Case Pickup

Call 855-289-9657 or use My Account to schedule an in-office case pickup. We will receive your package on the next business day.

 

Shipping Rates

Time of case pickup and delivery may affect turnaround time. To save money on shipping, combine multiple cases into one box.

Standard Shipping

Ship your case to Glidewell using FedEx overnight service and pay just $7 each way ($14 round-trip per box; contiguous U.S. only).

 

Need Shipping Supplies?

We offer shipping supplies for free (some limitations apply), including:

  • FedEx Airbills
  • USPS Priority Mail Pre-Paid Shipping Labels
  • Bags
  • Case Boxes
  • Rx Forms

Sending Casework to the Lab

USPS Priority Mail
No charge with our prepaid USPS Priority Mail shipping label. Prepaid USPS Priority Mail inbound shipping labels can be ordered by calling Customer Service at 800-854-7256 or by completing the shipping supplies form. Shipments typically arrive at the lab in 2–3 business days. We recommend placing your sealed case box in a Priority Mail bag (available from your post office). Then, affix our prepaid USPS Priority Mail shipping label to the outside.

United Parcel Service
UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.

Returning Casework to Your Office

USPS Priority Mail
$6. Shipments will arrive at your office in 2–3 business days. Each shipment has a bar code with a tracking number to track the package en route to your office.

United Parcel Service
UPS Blue: $7. Shipments will arrive on the second business day to most areas. UPS Red: $25. Overnight delivery to most areas.

Rush Service

Rush service must be prescheduled by calling 855-289-9657 before the case is shipped to guarantee that rush service for your case will be available. Time of case pickup and delivery may affect turnaround time. Overnight delivery may not be available in certain rural areas.

Sending Casework to the Lab

US Priority Mail
Shipments typically arrive at the lab in 2–3 business days. We recommend placing your sealed case box in a Priority Mail Bag (available from your post office). Then, affix our prepaid US Priority Mail label to the outside. These labels are provided at no charge from the lab.

FedEx
Shipments are overnight from most areas.
Alaska ($45) – Hawaii ($25) – Puerto Rico ($60)
DHL (Puerto Rico only)
Shipments are overnight from most areas. ($75)

UPS
UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.

Returning Casework to Your Office

US Priority Mail
Shipments will arrive at your office in 2–3 business days. Each shipment is barcoded with a tracking number to anticipate final arrival. ($6)

FedEx
Shipments are overnight to most areas.
Alaska ($45) – Hawaii ($25) – Puerto Rico ($60)

DHL
(Puerto Rico only) Shipments are overnight from most areas. ($25)

UPS
UPS BLUE shipments will arrive on second business day in most areas.
Alaska ($15) – Hawaii ($15) – Puerto Rico ($15)
UPS RED shipments are overnight in most areas.
Alaska ($15) – Hawaii ($15) – Puerto Rico ($15)

Step Four. Track Your Case

Register for daily case summaries.

Ready to Go Digital?

Labs who adopt digital scanners into their workflows are positioned to receive enhanced benefits from Glidewell Laboratories. Adding to the inherent advantages of instantaneous case data transmission, labs will receive a $20 per-unit savings on BruxZir® Full-Strength Solid Zirconia, BruxZir Anterior, Obsidian® ceramic and IPS e.max® cases, and a $40 per-unit savings on Inclusive® Custom Abutment and screw-retained implant crown cases. What’s more, without the delay of inbound case shipping and with the prioritized all-digital workflow, labs can expect their restorations to be fabricated and returned to their offices in a significantly reduced time period.

If you’d like to outsource but wish to retain control of your restorative designs, you can design your crowns, copings, bridge frameworks or implant abutments with your software and send the completed file to our lab. Upon arrival, we mill and sinter your restorations using CAM technology and return them to your lab in four working days or less. For labs eager to give restorations their personal signature, another option is for us to mill your restorations and send the case back to you for coloring, sintering, staining and glazing.
Learn more about sending digital impressions.

IPS e.max is a registered trademark of Ivoclar Vivadent.

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