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Glidewell Laboratories is pleased to process all remakes or adjustments at no additional charge if requested within the warranty period and accompanied by the return of the original appliance.

LIMITED WARRANTY/LIMITATION OF LIABILITY. Glidewell Laboratories (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows:

  • Screw-retained implant abutments up to 20 years (including replacement of a device that was made by the lab that was attached to said abutments and including a Hahn Tapered titanium dental implant upon request at no extra charge).
  • Porcelain to metal; ceramic to metal; all ceramic; all metal; single‐unit inlay, onlay and crown composite resin final prosthetics; screw‐retained crowns and bridges; and milled implant bars, up to 7 years.
  • Composite resin bridges (excluding Maryland and inlay/onlay bridges) up to 5 years.
  • Transition Crowns and Bridges® up to 2 years.
  • Dentures and including screw-retained dentures but excluding immediate and provisional dentures up to 1 year if the failure is due to defects in materials or workmanship.
  • Thermoformed appliances and splints if the failure is due to defects in materials or workmanship, BioTemps® provisionals, composite resin, Maryland and inlay/onlay bridges, flippers and Reflex™ Plus and provisional partials up to 6 months.
  • Smile Transitions™ cosmetic appliances up to 1 year if the failure is due to defects in materials or workmanship.
  • Immediate and provisional dentures, partials, retainers, prosthetic stents, surgical guides and radiographic guides, and all other dental devices up to 30 days if the failure is due to defects in materials or workmanship.

This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of California. The lab does not guarantee the performance of independent carriers.

(Revised Form 23-Aug-2017)

A business associate agreement is not required by the Privacy Rule for dental laboratory services that are customarily provided by our lab pursuant to your prescriptions. The U.S. Department of Health and Human Services drafted the Privacy Rule so that it would not interfere with the sharing of information among health care providers for the treatment of patients.1 The Privacy Rule classifies dentists and the dental laboratories that fulfill dentists’ work orders for prosthetics as health care providers.2 Disclosures between you and the dental laboratory for the treatment activities that the lab provides are explicitly excepted from the business associate requirements of the Privacy Rule.3

You will be interested to know that, according to the ADA News, “the Office of Civil Rights, the Health and Human Services agency charged with HIPAA Privacy Rule enforcement provisions, said OCR agrees… that dental laboratories are health care providers, so no Business Associate Agreement is required to share protected health information for treatment purposes.” The lab does not receive patients’ telephone numbers, addresses, birth dates, social security numbers, medical records or data directly identifying individuals’ relatives, employers or household members (“Protected Health Information”). Names that clients provide are only used by the lab to help clients identify their cases and you can use an in-office coding system to identify cases if you wish.

The ADA HIPAA Privacy and Security Kit, for example, instructs readers to exclude labs and other health care providers involved in treating patients from their list of business associates. Additionally, you can call the ADA’s HIPAA Hotline at 312-440-2899, ext. 3, for a recorded message explaining that dental laboratories are not business associates and what transactions are covered. Although a business associate agreement is not required between you and the lab, we remain committed to safeguarding the confidentiality of our clients, and you can rest assured that no privileged doctor-patient confidential information will ever be disclosed without your authorization.

We appreciate the opportunity to participate in the treatment of your patients. Thank you for using our lab’s dental laboratory services.
1 See 67 Federal Register 53252
2 See 65 Federal Register 82568
3 See Privacy Rule 164.502 (e)(1)

This privacy policy (the “Privacy Policy”) sets forth a description of practices related to personal data privacy and security of Glidewell Laboratories and its successors, parents, subsidiaries, affiliates and related companies or other companies under common control that we may have now or in the future operate (the “Company,” “we,” “our,” or “us”). The singular term “Website” includes all websites or applications that collect personal information from you that the Company may have now or in the future operate that link to this Privacy Policy, web pages within each such website, device or application, any equivalent, mirror, replacement, substitute, or backup website, device, or application and web pages that are associated with each such website, device, or application. This Privacy Policy does not apply to any other website operated by the Company, or to any website operated by third parties. By accessing the Website and providing us with personal information, you acknowledge the applicability of this Privacy Policy.

The Company is committed to protecting your personal data. We provide this Privacy Policy to explain the type of information we collect on the Website and how that information is used.

Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. The servers that make the Website available worldwide are located in the USA. All matters relating to the Website are governed by the laws of the State of California, in the USA. Please note that any information you provide will be transferred directly to the USA, and by using the Website or providing us your personal information, you authorize this transfer.

By using the Website and/or providing us your personal information, you signify your acknowledgement of this Privacy Policy. If any term in this Privacy Policy is unacceptable to you, do not use the Website or provide any personal information.


Contact Information
Personal information such as your name, physical and electronic address, phone number, and other similar contact details.

Relationship Data
Information about products, treatments and health conditions that are of interest to you.

Transaction Data
Purchases, inquiries, and information about how you use Glidewell websites and mobile applications.

Financial Account Data
Credit card number or Social Security number.

Job Applicant Data
Contact Data, resume, previous work experience, education, transcript, driver’s license information, social security number or national identification number and information relating to references.

IP Addresses
When you access the Website, in addition to contact information that you may provide, the Company may collect aggregate information in the form of IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers, the computers that “serve up” web pages, automatically identify your computer by its IP address. When you request a page from the Website, our servers log your IP address and certain other information, such as browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We do not link this automatically-collected data to any data that is personally identifiable to you. Although your Website session may be logged, the automatically-collected data will not reveal to us any personally identifiable information about you.

Geo-location Data
May be transmitted to us by your smart phone or other location-aware devices.

Cookies and Other Tracking Devices
The Company may store cookies (e.g., locally stored objects) on your computer’s hard drive when you use the Website. These devices are used to help us speed up your future activities or to improve your experience by remembering the information that you have already provided to us. Third parties operating on behalf of the Company and/or its affiliates may also use these devices to provide us with anonymous data and information regarding the use of the Website. At your option, you may block or delete devices from your hard drive. However, by disabling such tracking devices, you may not have access to the entire set of features of the Website. For more information about cookies, including links to web browser instructions for disabling and managing such tracking devices, visit https://www.usa.gov/optout-instructions.shtml.

The Company uses Google Analytics to collect non-personal information regarding your use of the Website. Google Analytics collects information such as how often users visit the Website, what pages they visit when they do so, and what other sites they visit prior to or after coming to this site. The data collected through these tools is not tied to any personally identifiable information about you. To know more about data collected by Google, visit https://www.google.com/policies/privacy/. You may prevent the use of Google Analytics by disabling cookies as described above. You may also prevent Google from recording the data generated by the cookie and pertaining to your use of the Website (including your IP address), or processing these data, by downloading and installing the following browser plug-in available through Google at the following link: https://tools.google.com/dlpage/gaoptout?hl=en]

The Company also use Hotjar which is a service that analyzes online behavior. Hotjar gives the owners and operators of a Hotjar Enabled Site the ‘big picture’ of how to improve the end user’s experience and performance of the Hotjar Enabled Site. The Analysis tools allows Us and Hotjar to measure and observe Your behavior (what You do). For more information on data collected by Hotjar and Your options, visit https://www.hotjar.com/privacy. You can choose to disable the Hotjar service at https://www.hotjar.com/opt-out

Social Media Plugins
This website uses social medial plugins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit our website, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the social media website (e.g., Facebook, Twitter) while browsing on our website, the social plugins allow that social media websites to share data about your activities on our website with other users of their social media website. For example, Facebook Social Plugins allows Facebook to show your Likes and comments on our pages to your Facebook friends. Facebook Social Plugins also allows you to see your friends’ Facebook activity on our website. We do not control any of the content from the social media plugins. For more information about social plugins from other social media websites you should refer to those sites’ privacy and data sharing statements.

Do Not Track (DNT)
Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. As of the Effective Date of this Privacy Statement, an industry standard has not yet been established on how to respond to these signals. Therefore, we do not currently respond to these signals.


We may use information collected from you in the following ways:

  • We may use your personal information in order to communicate with you about our products and services and those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
  • In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personally identifiable information that you provide and other information concerning your relationship with us.
  • We may transfer your personal information to third parties for the performance of services provided to us, including third party providers of services related to the operation and management of the Website, or in connection with the administration and support of the activities noted above.
  • We may disclose your personal information if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend our interests or the interests of our customers or users of the Website.
  • We may use data collected for behavioral advertising.

Our policies and procedures limit access to personal information to those with a business reason to know such information. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot represent, warrant, or guarantee that communications between you and us, or personal information stored on our servers, will be free from unauthorized access by third parties, loss, misuse, or alterations. THE COMPANY DISCLAIMS ANY AND ALL LIABILITY FOR UNAUTHORIZED ACCESS OR USE, OR COMPROMISE OF YOUR PERSONAL INFORMATION SUBMITTED THROUGH THE WEBSITE. USERS ARE HEREBY ADVISED THAT THEY SUBMIT SUCH PERSONAL INFORMATION AT THEIR OWN RISK.


The Website may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to these websites. The Company encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data regarding your use of the Website or solicit personal information. THE COMPANY DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.


You may request that we provide you the information we hold about you, update your information, or ask us to remove your information (including, for example, to opt out of marketing), or to correct any inaccuracies in such personal data by sending an email to mail@glidewelldental.com. We will use reasonable efforts to deal with your request within a reasonable time.


The Site is not directed at minors. We do not knowingly collect any Personal Information from children under thirteen (13) years of age unless the collection complies with the Children’s Online Privacy Protection Act (“COPPA”). If we discover that a child under the age of thirteen (13) years has provided us with Personal Information, we will delete that child’s Personal Information from our system.


Residents of the State of California have the right to request from certain businesses with whom the California resident has an established business relationship a list of all third parties to which the business, during the immediately preceding calendar year, has disclosed certain personally identifiable information for direct marketing purposes. We are only required to respond to a customer request once during any calendar year. To obtain this information, you should send a request to mail@glidewelldental.com with the subject heading “California Privacy Rights.” In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only information on covered sharing will be included in our response.


We reserve the right to change the Privacy Policy at any time. Please review the contents of the Privacy Policy frequently, as the Company may amend them from time to time to reflect changes in its services and its policies relating to data privacy. Amendments will become effective when posted on the Website. The Company will provide notice of any changes in the Privacy Policy via the Website. It is your responsibility to monitor and review any updates to the Privacy Policy. Your continued use of the Website, or online services provided by the Company, after such posting will be deemed your acknowledgement of these changes to the Privacy Policy.


Should you have any questions or concerns about this Privacy Policy or the collection of information, please email mail@glidewelldental.com.


This Privacy Policy is effective and was last updated on February 21, 2018.

As of January 1, 2012, the California Transparency in Supply Chains Act of 2010 (SB 657) is effective in the State of California. As a result, many companies manufacturing or selling products in California are required to disclose their efforts (if any) to address the issues of human trafficking and slavery, thereby allowing consumers to make better, more informed choices regarding the products they buy and the companies they choose to support.

James R. Glidewell, Dental Ceramics, Inc. and its subsidiaries (“Glidewell Laboratories”) endeavor to achieve and maintain the highest possible standards of corporate integrity and ethical behavior. Glidewell Laboratories takes the issues of slavery and human trafficking very seriously and will continue doing its part by responsibly managing its supply chains in an effort to eradicate human trafficking and slavery. Glidewell Laboratories makes the following disclosures required by Section 1714.43(c) of the California Civil Code:

Verification – Glidewell Laboratories expects that its suppliers will conduct their businesses not only in a lawful manner but also in compliance with high standards of integrity and ethics. In order to establish guidelines for such standards, Glidewell Laboratories has established a Supplier Code of Conduct which is distributed to Glidewell Laboratories suppliers. The Supplier Code of Conduct requires supplier compliance with important legal and ethical requirements. Specifically, the Supplier Code of Conduct states that suppliers must not support, promote or engage in the practice of slavery or human trafficking.

Glidewell Laboratories suppliers are further expected to take reasonable and necessary steps to help ensure that their subcontractors and sub-suppliers conduct business in compliance with the Supplier Code of Conduct. Suppliers are expected to promptly take corrective action to address any deficiencies identified with respect to compliance with Glidewell Laboratories’ Supplier Code of Conduct.

In the Supplier Code of Conduct, Slavery, Human Trafficking and Child Labor are specifically called out as activities for which Glidewell Laboratories has a zero tolerance policy. If a supplier is found to be in violation of the Supplier Code of Conduct, Glidewell Laboratories will take prompt, remedial measures to address the violation. Glidewell Laboratories reserves the right to terminate its relationship with any supplier for failure to comply with this Supplier Code of Conduct.

Audits – Glidewell Laboratories does not currently have a specific policy or process requiring specific or routine audits to evaluate compliance with company standards for trafficking and slavery in supply chains. To the extent Glidewell Laboratories suspects or receives notice that a supplier is involved in prohibited activities, Glidewell Laboratories will conduct an inquiry, or third party audit if warranted, and take appropriate action as required by law.

Certifications – Glidewell Laboratories requires its suppliers to certify the acceptance of the “Glidewell Laboratories Supplier Code of Conduct” by the act of supplying any goods or services to Glidewell Laboratories and certifying that the materials incorporated into the supplier’s products comply with the laws of the country or countries in which they are doing business.

Accountability – Glidewell Laboratories has established an Employee Code of Business Conduct, which applies to all Glidewell Laboratories personnel (collectively, “Employees”). Glidewell Laboratories expects its business partners and contractors to share the general principles stated in the Code of Business Conduct. These general principles require Glidewell Laboratories Employees to comply with all applicable laws and regulations, including but not limited to those relating to human trafficking and slavery. The Code of Business Conduct explains that if an Employee needs guidance on a legal or ethical question or has witnessed or has knowledge of an illegal or unethical activity, he or she should consult with or report the matter to their manager, supervisor or Human Resources, depending on the specific circumstances. All reports of alleged violations will be investigated by Glidewell Laboratories. Deliberate ignorance of the law is not tolerated and may lead to disciplinary action.

Training – All employees are required to read and acknowledge the Code of Business Conduct. The Code of Business Conduct requires Glidewell Laboratories Employees to comply with all applicable laws and regulations, including but not limited to those relating to human trafficking and slavery. Employees that have direct responsibility for supplier management are also trained to the Glidewell Laboratories Code of Conduct. The Supplier Code of Conduct, informs suppliers that Glidewell Laboratories will take prompt, remedial measures to address the violation.
For more information on Glidewell Laboratories’s California Transparency in Supply Chain Program, contact: Gary.Pritchard@Glidewelldental.com

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