Mastering Patient Communication: Overcoming Objections in the Dental Office

 image
Debra Engelhardt-Nash
Mastering Patient Communication: Overcoming Objections in the Dental Office

Course Objectives

1 CE Credit

In this course, Debra Engelhardt-Nash will provide an approach to mastering the art of patient dialogue from the initial consultation to overcoming treatment hesitation. Learn how to handle objections with empathy and credibility.  Whether you're a seasoned clinician or part of the dental team, you'll gain tools to increase patient understanding, improve treatment acceptance, and create a practice culture centered on connection and care.

Learning Objectives

  • Identify and respond to objections related to cost, timing, or insurance restrictions.
  • Learn how to empower the dental team to reinforce treatment recommendations consistently.
  • Demonstrate how to navigate fear and time objections with confidence and skill.
  • Create follow-up systems that support unscheduled treatment acceptance.

Recognition & Approval

Pace Approval

Glidewell Education Center
Nationally Approved PACE Provider for FAGD/MAGD credit
Approval does not imply acceptance by any regulatory authority, or AGD endorsement. 3/1/2024 to 2/29/2028.
Provider ID# 216789

 image
Debra Engelhardt-Nash

Debra brings over 30 years of dental industry experience as a speaker, coach, author, and instructor. She has taught at Oregon Health Sciences University and the Medical College of Georgia, and she co-founded the Nash Institute for Dental Learning, a leading postgraduate training center in North Carolina.


Curriculum Image

Access the entire Glidewell Education curriculum now

Register for an account to access over 100 free CE courses and learn everything from implants to practice management.