What to Do When Things Go Wrong

February 29, 2024
Sreenivas Koka image
Sreenivas Koka, DDS, M.S., Ph.D., MBA, FACD

In this video, Dr. Sree Koka provides tools for managing your emotions when things go wrong chairside. Viewers will learn how to apply techniques to defuse difficult patient interactions, as well as develop team attributes that lead to happier patients.

Learning Objectives

  • Manage your emotions when things go wrong chairside.
  • Apply techniques to defuse difficult patient interactions.
  • Develop team attributes that lead to happier patients.