If you're like most dental professionals, your focus is constantly pulled in different directions — from patients in the chair to paperwork on your desk. That’s where My Account comes in. It’s a secure online portal designed to simplify case management and help you get back more of your day.

My Account keeps you organized and prepared through an intuitive interface where you can find what you need easily, whether that’s information about a pending case, shipping alerts, or quick access to customer service. There’s no charge to use My Account, because when dentists have a great experience, Glidewell wins too. Spoiler alert: We want you to keep coming back! 

My Account has all the features and resources you need to be in control of your cases from start to finish. Now, let’s dive into the seven best uses of My Account. By the end of this blog, you should be ready to create your free profile and get started.

Ready to initiate a case? Look no further than My Account. Once you log in to the secure portal, you’ll enter essential information — today’s date, the patient’s name, and what materials or appliances you’re prescribing. All your cases populate on your personalized dashboard, and you can view Glidewell’s progress in real time. Track when your case is being worked on and view shipping updates. My Account takes the guesswork out of case management and allows you to easily check on all your cases at once. 

No one likes paying bills, but My Account makes it easy! You can view all your Glidewell transactions on the billing tab, which allows you to make payments and view your statements. On the homepage, your dashboard shows the total amount you owe at a glance, as well as prompts you to enroll in Auto Pay, so you’ll never accidentally miss a payment. My Account lets you quickly pull up receipts, keep track of your financials, and download monthly statements.

Our newest feature on My Account is live chat — an instant messaging window that connects you directly to a Glidewell customer service associate. This option offers an alternative to calling the lab, although you can still call during regular weekday hours, 6 a.m.–5 p.m. Pacific. When you opt to live chat, you will chat with a U.S.-based associate and get all the answers you need in the moment. For busy clinicians, live chat is a great tool for multitasking or working in a quiet area where calling could be disruptive. Outside of business hours, the chat bot assistant can help with basic requests, and even schedule a callback if necessary.  

My Account allows you to submit digital impressions and fill out Rx forms online. Once you’ve entered the necessary information into the form, you can specify the date you wish the case to be delivered and write any additional notes to the lab. This makes your lab partnership seamless instead of having to print Rxs and send them the old-fashioned way. Also, some Glidewell solutions have automatic digital discounts attached — in many cases you can save $20 just by submitting your case from a scan.

Another way you can ensure your case comes back perfectly suited to your specifications is by including patient photos. My Account gives you the option to attach pictures to your cases, which help the lab visualize the smile makeover and identify key points like the patient’s midline. 

Need help with guided surgery and digital treatment planning? My Account can do that too! Under the cases tab, there is an option to browse four different types of surgical guides — tooth supported, tissue-supported, bone-supported, and stackable. From there, you can choose bundles depending on your needs for the case. 

Offerings for guided surgery include:

• Treatment planning guidance
• Telephone review session with an expert
• 3D-printed models
• Delivery guides
• Implant verification prostheses
• Impression copings and scan bodies
• And much more! 

Surgery guides make placing implants much smoother, with less potential for costly errors. Glidewell will help you customize a digital treatment plan through My Account and build your confidence in implantology. 

At Glidewell, we take your feedback seriously and find every dentist’s opinion valuable. Case evaluations help us know what we’re doing right and where opportunities lie to better serve our customer base. Should you want to share you experience with the lab, there’s a simple option for sending reviews directly through My Account. All you have to do is select the case and fill out a quick survey, which asks you to rate the fit, occlusion, polish, appearance, and your overall experience with Glidewell.

We know you’re always on the move — that’s why we built the Glidewell Mobile App to complement My Account. Now you can handle key tasks anytime, anywhere, right from your phone.

Features:

• Track your case
• View invoices
• Upload case photos

The Glidewell Mobile App is available for all Apple iOS and Android devices.

Steps:

1. Sign up for My Account
2. Download the Glidewell Mobile App
3. Start working!

Please note: Mobile app features are limited. The complete My Account experience is only available on desktop currently.

If you’re a Glidewell customer and you’re not using My Account, you might be making case management harder than it needs to be. My Account has so much to offer — but the best part is getting your time back and spending it on your patients (or that well-deserved coffee break!). If you don’t use Glidewell yet, My Account might be the critical factor that makes you want to switch labs. We’re proud to offer a case management software designed to make your day-to-day easier, better, and more organized — we encourage you to try it for yourself, completely free of charge.

Sign up for My Account: Click here

Learn more: https://promos.glidewelldental.com/gl-my-account-mobile-app.