Smile Bulletin: As a member of Dr. Cummings’ team, you were present on the day the glidewell.io system was installed and you were among all the staff members who received on-site training, including guidance through an actual crown creation and delivery. Tell us about what that first day was like for you.
Juliana Pham: The first day with the new system was exciting and a little bit nerve-racking. I remember my first time scanning a patient with the iTero® scanner and then sending that scan over to the fastmill.io™ In-Office Mill, hoping that everything was correct and would go well. Thankfully it did, and the patient got an amazing crown on the same day. All of us on the team gathered around to look at that first milled crown in astonishment. As for the training specialists, they were exceptional. They made sure to thoroughly answer any questions we had, and we learned a lot from them.
SB: Was there anything in particular that stood out to you during training as particularly helpful to you in your assistant role?
JP: As an assistant, I found the portion of the training focused on using the iTero and capturing digital scans to be the most useful. The trainers taught us a number of tricks, including a helpful method of rocking the wand back and forth to get into little crevices the scanner missed the first time.
SB: How do you feel about glidewell.io now? Has it been easy to use in your daily workflow?
JP: The easy-to-use interface of the glidewell.io system has really helped me navigate the whole process, even at first when I didn’t know quite what I was doing. I’ve had a few problems I couldn’t figure out on my own, but Glidewell has provided amazing support. They even worked with all of us at one point to solve a challenge we were facing.
SB: Have you learned any new skills from using glidewell.io that have been beneficial to how you work? Has the system taught you anything that you feel adds value to your position within the practice?
JP: As I am in the role of dental assistant, I previously never thought too much about how the doctor prepped a tooth, or how the lab designed a crown. Now, after working with glidewell.io, I’ve seen what goes on behind the process of designing a crown, including how much the prep matters in the design process. Learning those things has made me a lot more interested and invested in the crowns we’re delivering to our patients.
SB: What advice do you have for other team members whose practices are purchasing glidewell.io and will be learning how to use it soon?
JP: My advice would be to just go for it. The best way to learn is to do it, which is what the training is for, and that includes you as well as the doctors. It’s for everyone. And if you encounter any problems or have any questions, don't be afraid to contact Glidewell's support team. I’ve had nothing but good experiences with them.