In this issue:
Education Corner: Not Your Run-of-the-Mill Story
Rob Brenneise, chief growth officer at Glidewell (center) and Dr. Justin Chi, director of clinical technologies (standing left) welcome new glidewell.io owners to the Glidewell Clinical Education Center.
When you welcome the glidewell.io™ In-Office Solution into your practice, you’re choosing more than just advanced dental technology — you’re embracing a partnership rooted in innovation, education and real support.
DESIGNED FOR YOUR PRACTICE
Your journey begins the moment your equipment arrives. A scheduled delivery team will unbox and position your fastmill.io™ In-Office Mill in the pre-designated workspace one week prior to your two-day in-office training session.
On day one of the scheduled training visit, a Glidewell implementation specialist will install, test, and calibrate the hardware setup without disrupting your practice. On day two, you and your team will participate in a six-hour, hands-on training session focused on crown design, mill operation and maintenance. By the end of the day, you will have earned six CE credits and can feel confident to hit the ground milling.
REAL HELP FOR YOUR PRACTICE
Once your system is up and running, you can tap into a wealth of technical and clinical help from live personnel just a phone call away.
The CTS team located in Irvine, California, can walk you through general troubleshooting, design guidance, operational help and technical issues.
You will then be assigned a Client Success Manager who serves as your go-to contact to answer questions on financing, statements, mill issues, supplies, training registrations, general system support, and keeping your practice on track.
Whenever you contact Glidewell, you will encounter real, live solutions — no bots or long wait times. “While we can’t promise you’ll never encounter an issue, we can promise we’ll be there to help you resolve it,” summed up Glidewell CEO Stephenie Goddard.
ADVANCED MILLING FOR SUCCESS
Two or three months after your initial installation, you and your team will be able to take part in a full-day, all-expenses-paid visit to attend a Level I Advanced Techniques Course at the Glidewell campus in Irvine, California.
"Glidewell has provided exceptional support — flying my staff out for training was a game changer."
– Paul Raines, DDS
Lakewood, Colorado
You will receive hands-on training on how to operate the system in the context of real clinical procedures — whether scanning, capturing 3D images or planning chairside restorations. The course is worth seven CE credits and ends with a celebratory evening yacht cruise with fellow glidewell.io users in Newport Harbor, hosted by Jim Glidewell.
PRACTICE MAKES PERFECT
The more you use the glidewell.io In-Office Solution, the more you will want to expand its capabilities in your practice. The Level II Advanced Techniques Courses can help you accomplish just that.
Led by clinical experts, these two-day workshops help you learn how to turn high-tech tools into high-quality patient care, while rewarding you with up to 14 CE credits. You can choose your specialty with advanced training in esthetic anterior cases, bridges, and partial coverage restorative solutions to elevate your clinical artistry.
"glidewell.io is the simplest, most well-thought-out CAD/CAM system yet — great for practices large and small."
– Brian Wilkes, DDS
Douglassville, Pennsylvania
"If someone took away my digital tools, I’d just retire. That’s how easy and essential glidewell.io has become."
– Scott Barton, DDS
San Antonio, Texas
PARTNERSHIP AND COMMUNITY
On top of premium customer service, you will also be able to join a private Facebook forum for mill owners; access live, invitation-only “Office Hours with Dr. Chi” webinars; and explore a growing YouTube learning library of innovative, top-tier cases.
YOU DESERVE THE GLIDEWELL ROYAL TREATMENT
When you join the glidewell.io family, you are not just investing in a system — you are investing in your practice and securing a copilot for your patient care team.
